Shipping Policy
Last updated: January 2025
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
| Location | Estimated Delivery | Charges |
|---|---|---|
| Metro Cities | 2–4 Business Days | Free |
| Tier 2 & 3 Cities | 4–6 Business Days | Free |
| Remote Areas | 6–10 Business Days | Free |
Order Tracking
Once your order is shipped, you will receive an AWB (tracking) number via your order history in your account. You can use this number on the courier's website to track your package in real time.
Failed Delivery
If a delivery attempt fails due to an incorrect address or unavailability, the courier will attempt delivery up to 2 more times. After that, the package will be returned to us and a re-shipping fee may apply.
Damaged in Transit
If your order arrives damaged, please photograph the package and product immediately and contact us within 48 hours at support@creativekids.co.in.